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How to Pay
We accept Visa, MasterCard, Discover, American Express, and PayPal as payment for orders. We can't accept checks, cash, or money orders. The best way to make payment is to enter your credit card number on our secure online order form... that is most efficient for getting your order processed. If you're hesitant to submit your credit card on our website, please give us a call. NEVER send us an email with your credit card information-- email is not secure.
Shipping
Orders totaling less than $100 from PeppyParents.com all pay a flat rate of $5.99 for ground shipping to the 48 contiguous states. On orders with a total of $100 or more, we'll pay the shipping for you. Orders usually ship out within 1 business day, unless an item description says otherwise, with arrival typically ranging from 5 to 8 days, though addresses close to Los Angeles may experience a quicker delivery. At this time, we do not ship outside of the USA. Please contact us to get a shipping quote for Express service or for shipping to Hawaii / Alaska.
Product Colors
Computer monitors color settings may vary. This can affect how colors appear on your screen. All of our products are accurately portrayed in the images on PeppyParents.com, but due to slight on-screen discrepancies, it may not appear 100% identical to the colors on the product received. PeppyParents.com cannot be held responsible for color discrepancies. We make every effort to accurately display and describe products' colors. If having a perfect color match is important to you, please contact the manufacturer and request a color swatch, if available.
Missing Items or Damaged Shipments
When you receive a shipment from PeppyParents.com, please check the contents of your package immediately. We require that you report any missing items or product damage within 7 business days of receiving the package. PeppyParents.com must report all damages immediately to the delivery service for inspection; therefore, we ask that you keep all merchandise and packaging in the condition as it was delivered. Claims issued on damaged or lost orders can take the carrier 7-10 days to process. Once a claim has been initiated and processed, a replacement will be sent. We cannot accept cancellations on merchandise after it arrives damaged or is lost, but we will make every effort to correct this situation. Lost packages are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete.
Missing or damaged packages aren't fun for anyone-- so know that we'll make sure to resolve these rare situations quickly.
Defective Merchandise
PeppyParents.com has strong relationships with all of the manufacturers that we carry, and these manufacturers are very responsive. The products we carry have warranties that range from 1 year to lifetime. If you suspect that you have a defective product, please immediately contact us to advise you on the best way to resolve the problem.
Refusal of Delivery
If you place an order and it is refused/returned upon delivery to the address provided at the time of your order, you are responsible for the shipping costs for the order without exception. Any money refunded will be MINUS the $5.99 shipping cost (or our actual shipping cost, if the order was greater than $100).
Returns and Refunds
We want you to be happy with our service and the products we provide, without feeling rushed. We know that many parents buy many gear items and accessories well before a new baby is born.
This is why we offer an industry-leading 6-MONTH RETURN POLICY!
If you're not happy, please contact us to initiate the return process for your item that is in new condition with all original packaging.
For a hassle-free refund process, please make sure you follow these policies:
- You must first Contact Us to get a RMA number to include in your return shipment.
- You can return any merchandise in brand new and unused condition within 180 days of the date you receive your order. You must return all retail packaging and accessories (if any) that were shipped to you, and you must ensure it arrives back to us in the condition you received it - so please be careful with the retail packaging that arrived to you in new condition. You're responsible for the cost of shipping the item to PeppyParents.com.
- Again, please keep track of all original packaging, paperwork, documentation, parts and accessories. They must be included with returned merchandise.
- If you originally paid a shipping fee (e.g., $5.99) at the time of your order, that shipping cost will not be refunded to you. If your original order included free shipping, your refund will be minus our actual cost of shipping the item to you.
- If you follow these policies, we pledge to make your return experience just as pleasant and easy as your buying experience!
Sometimes, people suggest varying degrees of what "new" condition means. Here's a guide to help you assess your situation, prior to returning.
WHAT IS NEW?
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| I assembled it in my living room and decided I don't like it. I've packed it all back up in the original box. |
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NEW |
| I only used the stroller for three weeks, mostly pushing it around the neighborhood. |
NOT NEW |
| I tried on the sling when I got it, wore it a few minutes, and I've changed my mind. I've put it back in the original box. |
NEW |
| The stain is hardly noticeable. |
NOT NEW |
| I've got most of the parts, but I threw away the box and papers. |
NOT NEW |
| During her third trimester, my wife really liked the green one. After giving birth, she no longer liked the green one so we never even opened it. |
NEW |
| We have the packaging, and we never used it, but the cat has been sleeping on it for the past 2 months. |
NOT NEW |
| It doesn't match the nursery, and we never used it. |
NEW |
| I'll tell PeppyParents.com that it's new, but I secretly used it and it shows some signs of use. |
NOT NEW |
- For refunds within 60 days, they will be credited back to the credit card that was used at the time of purchase. After sixty days, we will send a refund check to the original purchaser.
- Please allow up to 10 business days for us to inspect the return and process the refund.
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