Frequently Asked Questions
Where will my order ship from?
Most orders ship from our Central Ohio home base. Occasionally, select items will be shipped directly from the manufacturer.
How quickly will my order ship?
Most orders ship within 24 hours. If an item has a longer wait time, for whatever reason, you can see that indicated on the product page.
What carriers do you use for shipping?
We use FedEx, UPS and USPS to ship orders. Orders that qualify for free shipping will be shipped at our discretion from one of these three services. If you are paying for shipping, you may select your shipping preference at checkout.
What will the shipping cost be?
Orders over $49 ship for free. For orders under $49, the cost of shipping will be calculated at checkout. Expedited shipping options are available at a premium rate.
Do you ship internationally?
No. Unfortunately, at this time we are only able to ship within the USA.
Do you ship to Alaska, Hawaii and/or Puerto Rico?
Yes we do, however only orders shipping to the continental United States qualify for free shipping.
Is a signature required upon delivery?
Typically we do not require a signature for delivery. However, there are exceptions. Please contact us to verify whether or not a signature will be required on your specific order.
Can I cancel an order?
You may cancel your order at anytime before shipping.
We accept PayPal, Amazon Pay, Visa, Mastercard, American Express, and Discover.
Can I use more than one form of payment?
Yes. You will need to call us at 1-844-237-3779 so that we can process your order manually.
Can I use more than one coupon code at a time?
You can only use one coupon code for site wide sales and/or one brand. However, if you are purchasing from two different brands and both have a sale, you might need two codes occasionally. If this happens, please contact us for help placing your order.
Pricing is set based on a number of variables, including manufacturer guidelines and market demand. We work constantly to maintain the most competitive pricing in the baby gear industry.
Do you have a lowest price guarantee?
Yes we do! If you find the same product in stock at another authorized retailer, we will match their price as long as it does not violate the brand’s MAP guidelines. Verification of low price is required. Please contact us for help if you would like a price match.
Product Selection Questions
Our team spends a significant amount of time sourcing the highest quality baby gear for your family. We primarily choose new products based on feedback from YOU. In addition, we use tradeshows, social media and industry relationships to keep our ear out for new items to make your life with little ones easier.
I would like you to carry a new product. Who do I talk to?
We love to talk to you about what items you want for your family. Please contact us by phone, email or in a Facebook message to let us know what you want to see in our shop.
The item I want is not in stock, what do I do?
Items that are not in stock display a “Pre-Order Me” button instead of an "Add to Cart" button. By placing a pre-order, you reserve your item and it will ship within the time indicated at checkout.
Do your products have a warranty?
Most baby gear on our site has a manufacturer’s warranty. These warranties vary widely. For more information on different brand’s warranties, visit our Warranty Information page.
Yes. You can cancel any order before it ships. Call or email us to cancel your order.
How do pre-orders work?
If we’re feeling confident that we know when a manufacturer will produce more of an item or release a new item, we are happy to take pre-orders for that product. Pre-order items will be charged at the time of purchased and shipped when available.
Returns and Refunds Questions
We know many of our customers purchase in the middle of a pregnancy or for a baby shower. With that in mind, we offer a generous 180-day return policy.
Can I return an item that has been used?
Unfortunately not. We require all returns to be in brand new condition with the original retail packaging. Please feel free to open the box and view the item, but do not use an item you may want to return. For manufacturer defects, please contact the manufacturer directly through our Warranty Information page page.
Will I be required to pay for return shipping?
Yes. The cost to ship a return item will be your responsibility, unless the reason for the return is our error.
Can you explain your return process further?
Sure thing. You can find a complete explanation of our return policy here.