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Returns Policy


A new baby can be stressful. Returns, refunds and exchanges don’t have to be.

 

We know that many new parents purchase their baby gear months in advance. Baby showers and planning make it difficult to adhere to traditional return timelines. With that in mind, we offer a generous 180 day return policy.

That’s right!

You can return a new and unused item purchased from PeppyParents.com up to six months after purchase.

Steps to returning an item

Our return process is simple and straightforward. Just follow these easy steps:

  • Contact us to initiate the return process. Whether by phone or email, we can help you make sure your item is returnable and walk you through the process.
  • Merchandise is returnable when it is in new and unused condition and you have retained the original packaging. All hangtags must be attached and manuals included.  
  • You are responsible for the cost of return shipping to the PeppyParents.com offices in Florida. Items returned without boxes or outside the 180-day window will be refused unless prior authorization was obtained from our staff.
  • If you originally paid a shipping fee, at the time of your purchase, it will not be refunded to you. If your original order included free shipping, your refund will have that original shipping amount subtracted from it.
  • If you have received an item that is damaged or missing parts, please contact us and we will resolve it quickly for you.


Following these simple steps will make the return process as easy and stress-free as possible.

How a refund works

Refunds processed within 60 days of purchase will be credited back to the credit card or paypal account that was used to purchase the item. Items returned after 60 days will be processed via check, paypal or money order. Please allow up to 10 days for refunds to be processed.

 

WHAT IS NEW?
I assembled it in my living room and decided I don't like it. I've packed it all back up in the original box. NEW
I only used the stroller for three weeks, mostly pushing it around the neighborhood. NOT NEW
I tried on the sling when I got it, wore it a few minutes, and I've changed my mind. I've put it back in the original box. NEW
The stain is hardly noticeable. NOT NEW
I've got most of the parts, but I threw away the box and papers. NOT NEW
During her third trimester, my wife really liked the green one. After giving birth, she no longer liked the green one. We never opened it. NEW
We have the packaging, and we never used it, but the cat has been sleeping on it for the past 2 months. NOT NEW
It doesn't match the nursery, and we never used it. NEW
The item came to me with a big hole in the side of the box and was damaged.

NOT 

NEW 

(but we will replace it for you)